Privacy Policy

Grievance Redressal Consultants (Pvt) Ltd (“GRC”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of all information shared by users of our website and web-based grievance portal. This Privacy Policy explains how we collect, use, store, and safeguard personal and case-related information.

We collect information that users voluntarily provide when submitting complaints, inquiries, or documentation through our portal, email, or other communication channels. This may include names, contact details, bank or service-provider information, transaction details, and supporting documents necessary to understand and process a grievance.

All information collected is used strictly for the purpose of evaluating, managing, and resolving consumer grievances, communicating with relevant institutions, and complying with applicable legal and regulatory requirements. GRC does not sell, trade, or commercially exploit user data under any circumstances.

Access to personal and case-related data is restricted to authorized GRC personnel only and is handled with strict confidentiality. We employ reasonable administrative, technical, and organizational safeguards to protect data against unauthorized access, disclosure, alteration, or loss.

Information may be shared with banks, financial institutions, regulators, or legal authorities only when required for complaint resolution, regulatory compliance, or with the explicit consent of the client. Users retain the right to request correction, clarification, or deletion of their personal information, subject to legal and regulatory retention requirements.

By using our website and portal, users consent to the collection and use of information in accordance with this Privacy Policy.